Difficult, challenging conversations are the centrepiece of an effective team, an effective relationship, an effective organisation- and yet time after time we avoid having them. Nothing can nor should replace this essential human interaction. Organisationally: behaviour management; team effectiveness; performance review; visioning and forward planning are some of the essential areas where difficult conversations are required. In our personal relationships: connectedness, boundaries and harmony to identify a few, all require the same internal reflection and challenging conversations. There is a skill in managing those conversations, dealing with emotion, conflict or false perception is not always straight forward, but ... a carried, unresolved issue sits with us and can over a period of time skew our thought process and behaviour. Ask yourself. 1) What part do I play in this, reflect on your involvement and responsibility 2) Express the concern/ issue in a ba...